This has been a nightmare. Very stressful. My car has been at the dealer for over two months waiting to be fixed!
In the last two months I've been to the hospital about seven times because of my prostrate problems which started in January.
We are forced to use my son's Toyota FJ Cruiser. It is raised up and very difficult for me or my son to get in and out of (my son has congestive heart failure).
Most of my prostrate problems are now over after a green light laser operation a month ago.
Sounds silly to ask for prayers because of a car but the stress has been very hard on me.
Below you will see something I just posted on Quora Digest.
Why won't Mercedes fix my car?
I bought a new Mercedes C250 back in 2012. It currently has only 49k miles on it and has been garage kept and is like new. I have the oil changed every 5k miles or at least once a year.
A little more than two months ago my son started the car and it made a horrible noise for a second or two.
He shut the car off and went online and found this video which says it's a common failure on my engine of the timing chain and gears failing: https://youtu.be/_-2-ytfKezk?si=-5SKFChS6o5wDQkr (https://youtu.be/_-2-ytfKezk?si=-5SKFChS6o5wDQkr)
They said do not start the car! The engine could blow up if it breaks because it is an interference engine!
I called the dealer and they told me to call (corporate) Mercedes USA and they would most likely pay to have it fixed. I called Mercedes USA and they agreed on the phone to fix my car at no cost to me. Other email exchanges also state they agreed to fix my car at no cost.
Mercedes USA sent a tow-truck to my home and they pushed it out of the garage and loaded and delivered to my local Mercedes dealer at no cost to me where it was tested and found to have the above problem which was promptly reported to Mercedes USA.
Now, about 10 years ago I had a different problem and also had to call Mercedes USA and they fixed that problem at no cost.
But since then I have a new and different phone number and email address which I advised them of several times.
The problem: They tried calling and emailing me but still used the old phone number and email address so I never got those messages! No one bothered to update the Mercedes USA database!
After some time and several email exchanges using the correct email address they told me they were no longer going fix my car because they could not contact me!
I've emailed them numerous times and when I call they put me thru to some guy named Larry who has never answered or retuned my phone calls.
I've email Mercedes in Stuttgart Germany two times with no reply.
Now I don't even get any type of an email reply including the Autoreply Message which thanks me and says they are really busy but will get back to me.
Any ideas please?
prayers are necessary for everything even our transportation and I will pray for you Dennis.
I found this on Gemini.... After I explained the situation.Chain Noise
Quote,,,, Unfortunately Mercedes Benz vehicles from several eras have a very well documented issue with their timing chain tensioners and cam adjusters.
When the car sat in the garage, the oil slowly drained completely out of the hydraulic tensioner. When his son went to start it , there was zero oil pressure holding the timing chain tight. It slipped off its gears.
The noise was the internal metal components of the engine instantly colliding.
The dealer told you not to start it again because forcing a a broken , jammed engine crank will draw massive electrical current, completely overheating the starter motor and wiring harness, which directly causes an engine bay fire.
There is more Dennis but I can't only type so much.
But there's is this statement.
" " why this gives your friend huge leverage against the dealer.
You can google it on Gemini, I find it very helpful. Also this article
Rich Newsome
Mercedes Benz engines can catch fire... one million recalls.
I hope this helps... oh and I am so happy you are experiencing less problems with your prostrate. God Bless you and your family Dennis.
Love Pamela, and we have a huge leverage also in Christ.😁
AI says... Germany will almost always deflect the issue back to the regional market authorities.
It says... to break this stalemate and get a response, your friend needs to route the complaint through the correct corporate channels using email. There's a process. customersolutions@mercendes-benz.com
Thank you for the link Pamela! I had to correct the spelling but it worked!
🌟🙏🏽
Thank you Pam.