Hello David,
I enjoyed and appreciated that Email to Ray too. The part that I appreciated the most was where this individual was left feeling empty and lost, now that his parents were dead and considered unsaved and Eternally Condemned according to his beliefs. Sometimes this leads to a wake up call, when it's someone very close to you that's supposed to receive Eternal Punishment, opposed to someone you hardly know. I notice that tendency in people, when a blasphemous teaching like Eternal Hellfire directly affects the life prospects of someone close to them, they usually have a problem reconciling this belief, on the otherhand, when it's someone they don't personally care about, it's much easier to accept that God may punish them forever.
I played out this type of scenario in my mind years ago trying to imagine, how I would feel if my unbelieving Dad(Who I love) died versus someone I never knew dying and both of them receiving Everlasting Death(I never believed in Hellfire), realizing that this didn't seem fair and logical. I further reasoned that it wouldn't be fair for a loving God to spare my Dad, who didn't give a hoot about Him and Eternally punish some stranger, who I never knew, just because of my partiality towards my Dad. That type of consideration played out in my mind was the catalyst that initiated my search for answers and an examination of the Universal Reconciliation of All.
Apparently the individual is this Email was Humbled by the death of his parents and the cold response he received by the person from the Church(The Cause) leading him to take seriously the information provided by Ray at this Site with appreciation(The Effect or Choice).
Hopefully his Email is read by other guests, getting them to really think, before making rash statements as to where they think people that they don't like are going when they die.
Just my thoughts and feelings about this Email.
Kind Regards, Samson.